1. How long does delivery take?

Within Lahore: 1-3 working days.

Within Karachi: 3-5  working days.

For other cities in Pakistan, standard delivery timelines apply.

For international orders, please visit: naazcouturepk.com 

2. Do you ship internationally?
Yes, we do! You can place your international orders through our website. (naazcouturepk.com) 

3. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email/SMS to track your package.

4. What if I receive a defective item?
We sincerely apologize if this happens. You can request a refund or exchange within 7 days of receiving the product.

5. Can I return or exchange an item?
Yes! We offer exchanges within 7 days of receiving the product, provided the item is unworn, unwashed, and in its original condition.

6. What is your refund policy?
Refunds are only applicable if the product is defective or wrong due to our mistake.

7. How can I place an exchange or refund request?
Simply email us at naazofficial01@gmail.com or WhatsApp our customer care team with your order details.